Recruitment & Retention articles:

Bumped Passengers, Fines Aside, "It's All About Relationships" for Southwest Airlines


Tagged with:

management, recruiting

Published May 4, 2010 at 5:41 p.m.
755610-bumped-passengers--fines-aside---it-s-all-about-relationships--for-southwest-airlines

Southwest has pissed off its fair share of customers, bumping more of them from oversold flights than any other carrier last year. You don't have to look to far to find disgruntled flyers saying things such as, "I have always flown Southwest in the past, but doubt I ever will again. Saying you care about your customers is not the same as actually caring." Even the Department of Transportation has taken a swing, citing last week Southwest’s failure to reimburse bumped passengers promptly or

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Secretary’s Day ~ Deleted Scene 4


Tagged with:

hr

Published April 29, 2010 at 5:21 p.m.

One more for you before the new episode tonight ... Poor Toby, no one wants to be buddies with the HR guy ...

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Android Jumps Past iPhone in US Mobile Web Use


Tagged with:

email

Published April 27, 2010 at 10:32 p.m.
744124-android-jumps-past-iphone-in-us-mobile-web-use

Android is still lagging behind the iPhone in marketshare, with only 9% market penetration in the US (iPhone is around 25%). But according to new numbers from online ad giant AdMob, Android actually passed the iPhone in mobile web use this month ... This is all US-only--internationally, the iPhone is much better established than Android. But here in the States, Android accounted for 46% of online mobile traffic, compared with Apple's 39%. The other players, by the way, don't even enter the

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Apple Attorneys Requested Investigation of Possible iPhone Theft


Tagged with:

email, office

Published April 27, 2010 at 9:21 p.m.
744115-apple-attorneys-requested-investigation-of-possible-iphone-theft

Disclosure: Up until a few months ago, I was employed by Gizmodo, but was not involved in any way with the iPhone leak. As part of an ongoing partnership, Fast Company sometimes syndicates Gizmodo stories and vice versa ... First things first: for a primer on this whole situation, read our Start to Finish Timeline (which I will be updating further in just a minute!). It'll get you right up to date, from the moment Gray Powell left his iPhone on a barstool to the police seizure of equipment at a

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Google's Andy Rubin on Android: Full Flash Support, and Why He'd Be Fine With a Leaked Prototype


Tagged with:

email, interview

Published April 27, 2010 at 8:48 p.m.
744119-google-s-andy-rubin-on-android--full-flash-support--and-why-he-d-be-fine-with-a-leaked-prototype

In a New York Times interview, Google's Andy Rubin seemed to take aim at Apple in the most congenial of ways. He didn't bash Apple, but he did lay out why he thinks Google will come out on top in the smartphone wars--and a lot of those reasons are features specifically absent in the iPhone ... Rubin "promised" that full support for Adobe Flash would come in the next version of Android, 2.2 (also known as Froyo--Android releases are named alphabetically after desserts, having already moved

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Steve Nash Scores Again: A Post-Game Interview for the Ages


Tagged with:

interview, strategy

Published April 27, 2010 at 6:35 p.m.
744117-steve-nash-scores-again--a-post-game-interview-for-the-ages

We all know how post-game interviews with athletes are supposed to go. As the veteran catcher Crash Davis instructs rookie fire-baller Nuke LaLoosh in Bull Durham, "Learn your clichés. They're your friends. Write this down: 'We got to play 'em one day at a time.' " ... "That's pretty boring," Nuke says ... "Of course, it's boring. That's the point." ... Then there's Steve Nash, the Phoenix Suns' All-Star point guard. After last night's 107-88 rout of Portland in game five of their play-off

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RIM Dances Into a New Market with BlackBerry 6.0


Tagged with:

apple's, iphone, strategy

Published April 27, 2010 at 2:11 p.m.
743455-rim-dances-into-a-new-market-with-blackberry-6-0

RIM's released video footage of its upcoming BlackBerry 6.0 software--its answer to Android and iPhones. The interface itself is a little unsurprising, but the message behind the vid is clear: RIM is cool, and not just for business stiffs ... We already described how the BlackBerry hardware is suffering a bit of an image problem--the recent minor upgrades almost amount to incremental product spam. Hence the company's future smartphone fortunes, assuming it wants to remain at least proximal to

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Crib Sheet: Gordon M. Snow, Assistant Director of FBI Cyber Division


Tagged with:

etiquette, leadership

Published April 27, 2010 at 1:27 p.m.
744110-crib-sheet--gordon-m--snow--assistant-director-of-fbi-cyber-division

This is the only freely-circulating photograph in existence of Gordon M. Snow, the newly-appointed deputy director of the FBI Cyber Division. But then, the FBI is probably marginally more aware of social networking etiquette than other crime and espionage agencies around the world. The [redacted for reasons of security]-year-old has been with the FBI since March 1992, and has served in theaters of war such as Afghanistan, Yemen, and Silicon Valley. So, can he strip a computer down--Jason Chen's,

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Infographic of the Day: Where Did Aol Go Wrong?


Tagged with:

strategy

Published April 27, 2010 at 11:01 a.m.
744125-infographic-of-the-day--where-did-aol-go-wrong

Is Aol sliding into irrelevance? ... The past several years have not been good to Aol. First, the disastrous merger with TimeWarner, and most recently, the acquisition of social-networking site Bebo for $850 million in cash which will conclude with Bebo being shuttered or sold next month ... This infographic lays out the main points--and the rapidly disappearing subscriber business ... Obviously, things aren't great at Aol. But they're not quite as bad as the chart makes it look, and the company

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Remembering C.K. Prahalad


Tagged with:

strategy

Published April 27, 2010 at 9:09 a.m.
744126-remembering-c-k--prahalad

Of the thousands of people we meet in life, only a few become part of our lives in meaningful ways. I'm sure we all remember a favorite teacher or coach, a college professor, first love, or grandparent whose advice we cherish. For me, C.K. Prahalad, who died April 16, was such a person ... 

Like many people, I had been moved by his books, Competing for the Future, and The Fortune at the Bottom of the Pyramid, as well as his philosophy: that global poverty could be eradicated, and fortunes

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